Training
Patient Today, Plaintiff Tomorrow
If you are an events planner, HR Director, or other person charged with developing training programs, please let us show you how one of the programs outlined below would benefit your organization.
Simply stated, we at Accurate Verdicts believe that the best way to avoid litigation is to train employees how to effectively communicate. The statistics don’t lie: 40% of all medical malpractice claims have some element of poor communication listed as a factor as to why they sued. When communication is factor, the indemnity is 15% – 23% higher, and poor communication is listed consistently in the top 5 as reasons for patient injury. There is a direct relationship between poor communication and your bottom line.
Given the importance of communication, Dr. Ruffin offers a variety of training programs that specifically target these skills.
These training programs go far beyond the basics of cordial introductions, a firm handshake, and making good eye contact. Rather, every corporation, firm, physicians group, or organization will be provided essential communication tools that can be easily learned and immediately practiced.
Training topics are specifically tailored to a keynote speech, or a four to eight hour training program, with written materials provided for further development and understanding. Each topic is customized to your specific organizational need and may be accredited for CE/CPE/CLE hours.
Topics Included
- Effective Communication Strategies
- Patient Today, Plaintiff Tomorrow
- Understanding Baselines of Behavior
- How to Build Rapport with Clients, Employees, Patients, and Juries
- Understanding Verbal and Non-Verbal Behaviors
- Identifying Stress using Verbal and Non-Verbal Behavior Clues
- Effective Communication Skills for Presenters
- Interviewing Techniques using the Advanced Analytical Model
- The Art of Persuasion
- How to Catch a Liar
- High Stakes Negotiation
Course Description
“Patient Today, Plaintiff Tomorrow” is an exciting new training program offered by Dr. James Ruffin. The course targets specific skills needed by healthcare staff, to not only investigate and manage claims, but to do so in a way that builds trust and rapport, and hopefully, avoid costly litigation. If you are directly involved in the claims process, or serving as a member of the management team, this course will benefit you by showing you how effective communication can help avoid costly litigation. Research is clear, the better the relationship between the healthcare organization and the patient, the less likely they are to sue following an adverse event.
Ask yourself these questions:
- How do I, as a Risk Manager, communicate with the patient, the patients family, the nursing staff, the physician, the claims review committee, counsel, and external insurance carriers effectively, given each has their own self interest?
- How do I, as a nursing supervisor, investigate an adverse event?
- As counsel, how can I best investigate the claim from a legal perspective, yet not become a barrier to settlement due to disclosure concerns?
- How can we increase customer satisfaction scores?
This course seeks to change the current healthcare environment where communication is often viewed as secondary to clinical findings and legal maneuvering. Although effective communication is often considered a “soft science”, the techniques taught during the course apply to all areas, virtually anyone who has direct customer contact.
“Patient Today, Plaintiff Tomorrow” has been approved for a total of 8 contact hours of Continuing Education Credit towards fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.
The course has also been approved for 7.5 hours of Continuing Legal Education (CLE) by the Texas State Bar, Office of Minimum Continuing Legal Education. CLE may be awarded in other states, depending on applicable state law.
For specific information about Learning Objectives and Course Outline, please contact angie@accurateverdicts.com
Mastering Communication Through Expert Training Programs
At Accurate Verdicts, we understand that precise and effective communication is the foundation of success across industries—whether in healthcare, legal, or corporate settings. Our expert training programs are designed to mitigate risks, build trust, and strengthen interactions with clients, patients, and colleagues. Through actionable strategies and practical techniques, we ensure results that matter.
Why Choose Accurate Verdicts for Communications Training?
Communication deficiencies are not trivial; they can lead to far-reaching consequences. Studies have shown that 40% of all medical malpractice claims stem from communication errors. Further, when communication is a contributing factor, indemnity costs increase by 15% to 23%. These statistics underline the critical importance of robust communication skills in reducing litigation risks and safeguarding your organization’s financial stability.
Dr. James Ruffin, a distinguished communications consultant, delivers customized training programs that extend beyond generic advice. His targeted approach empowers your team with the tools necessary to enhance communication, avoid costly misunderstandings, and achieve better outcomes.
Transformative Training Programs Tailored to Your Needs
Accurate Verdicts does not offer one-size-fits-all solutions. We specialize in designing communications training programs that align with the unique requirements of your organization. Whether you require a dynamic keynote presentation, engaging in-house training, or multi-day workshops, we provide solutions that drive tangible results.
Patient Today, Plaintiff Tomorrow
As one of our flagship specialized training programs, “Patient Today, Plaintiff Tomorrow” is tailored for healthcare teams. This comprehensive course equips participants to excel in investigation, claims management, and trust-building, significantly reducing litigation risks while fostering stronger patient relationships.
Key highlights:
- Advanced risk management techniques.
- Effective rapport-building with patients, staff, and legal stakeholders.
- Strategies to prevent adversarial interactions following adverse events.
Approved for CE, CPE, and CLE credits, this program ensures that your team not only meets professional standards but also achieves superior communication outcomes.
Training Topics Designed to Deliver Impact
Our expert training programs address real-world challenges with a focus on immediate applicability. These topics are available as standalone customized training programs or as part of a broader curriculum.
Understanding Stakeholder Perspectives
Gain a deep understanding of communicating effectively with diverse groups, including patients, families, staff, legal teams, and insurers, each with distinct priorities and concerns.
Adverse Event Investigation Techniques
Equip your team with advanced skills to handle incidents professionally and empathetically, minimizing risks of escalation while maintaining transparency.
Enhancing Customer Satisfaction Scores
Explore strategies for fostering trust and improving customer satisfaction through refined communication practices, leading to improved ratings for your organization.
Comprehensive Course Structures and Learning Formats
Our expert trainer ensures that every session maximizes engagement and retention through thoughtfully curated course structures. Formats include:
- Keynotes: Ideal for delivering impactful insights in concise timeframes.
- Workshops: Spanning four to eight hours, these sessions incorporate interactive exercises and comprehensive materials.
- In-House Training: Personalized training for teams, focusing on their specific challenges and environments.
Benefits of Communications Training Across Industries
While our training programs are particularly effective in healthcare, they are also valuable for legal, corporate, and customer service environments. Whether you represent a healthcare organization seeking specialized training programs or a legal firm refining investigative methods, our solutions drive measurable improvement.
Enhanced communication skills contribute to reducing litigation risks, improving workplace cohesion, and building an organization’s reputation for excellence.
The Accurate Verdicts Advantage
What sets Accurate Verdicts apart is our commitment to providing practical, actionable strategies rather than theoretical discussions. Key benefits include:
- Training teams to handle challenging conversations with confidence.
- Helping managers deliver feedback constructively.
- Empowering risk managers to strike a balance between openness and legal protection.
Our expert training programs equip your team with the skills necessary for consistent and reliable communication in all situations.
Take the Next Step Toward Effective Communication
Investing in communications training is a decisive move toward reducing risks, enhancing your reputation, and building stronger teams. Explore our specialized training programs to see how Dr. Ruffin’s expertise can transform your organization.
For further information about course details, learning goals, or enrollment, please contact us at jim@accurateverdicts.com. Let Accurate Verdicts help your team master effective communication, ensuring better outcomes and reduced risks.
